Steve Jobs, Superhero

When I was a kid, I read tons of superhero comic books. I fantasized about superpowers, but the storylines about heroes with massive Achilles’ heels really held my attention the most. They saved the world but had screwed up personal lives, made lots of mistakes, and often acted like complete assholes. In retrospect, l related…

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Who You Gonna Call? Strategic M&A

In part I, I talked about how up-front investment in a high-caliber strategic business development function helped to save Loudcloud when an existential crisis hit in 2002.  But the value of strategic business development didn’t end there.  In fact, it was only beginning. Opsware V1: Single product, single customer The EDS transaction closed in mid-August, and…

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Management Debt

Thanks to Ward Cunningham, the metaphor technical debt is now a well-understood concept. While you may be able to borrow time by writing quick and dirty code, you will eventually have to pay it back—with interest. Often this trade-off makes sense, but you will run into serious trouble if you fail to keep the trade-off in the…

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The Freaky Friday Management Technique

Many years ago, I encountered a particularly tricky management situation. Two excellent organizations in the company, Customer Support and Sales Engineering, went to war with each other. The Sales Engineers escalated a series of blistering complaints arguing that the Customer Support team did not respond with urgency, refused to fix issues in the product, and…

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A Recipe for Growth: Adding Layers to the Cake

Businesses don’t grow themselves.  One of the most important jobs of a CEO is to aggressively define and pursue a growth agenda for his or her business.  Why is this important?  Growth typically improves a company’s competitive position and provides increased scale and leverage, and investors clearly value growth. The pursuit of growth continues to…

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Who You Gonna Call? Navigating the Existential Crisis

This series of posts starts off with a short quiz for the startup CEO: Q: Who’s responsible for developing your product? A: That’s easy—Engineering! Q: Who in your company is responsible for selling your product? A: That’s easy, too—Sales! Q: Who in your company has primary responsibility for: Mapping and networking your ecosystem? Building long-term relationships and driving deals…

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