An all too common experience: in my search for my first apartment, I texted 15 brokers. A few replied quickly. The rest took days or never responded. The apartments I toured were not necessarily the best fit; they were simply the first to answer. Once I moved in, interacting with my property manager was a lesson in waiting. Maintenance requests took days or weeks to see a reply. Simple billing questions required multiple emails.
For both prospects and residents, responsiveness and helpfulness shapes satisfaction and likelihood to sign or renew.
That’s where EliseAI steps in like an AI property manager: available 24/7/365 to schedule and guide tours, handle maintenance, resolve billing and delinquencies, and manage renewals. She doesn’t just support teams, she scales them.
Elise has been at the forefront of AI, launching with early transformer models before ChatGPT and continually integrating the latest advances. The company rapidly evolved from simple email and text-based leasing support to a fully autonomous, multimodal platform with text, email, and call support across leasing and resident operations. Customers rely on Elise to augment and centralize their labor.
Since the company was founded, Elise has become the default AI solution for housing. Customers consistently describe Elise as the most exciting AI solution in the industry, and the company’s success has already propelled them to cover over 10% of the US apartment market today, with still a massive opportunity ahead of them both domestically and abroad as they begin to enter international markets. Earlier this year, Elise surpassed $100M in annual recurring revenue and continues to grow more than double year-over-year.
Beyond resident satisfaction, Elise’s momentum is a reflection of improved occupancy, efficiency, and profitability:
- ALN found that EliseAI beat market occupancy by +2% within a year from launch (across a 1M unit sample size)
- Scion saved $1.3M in just 7 months by replacing call centers with VoiceAI
- Equity Residential reduced headcount by 15% (with some communities working at a 200 units per FTE ratio—100% more efficient than legacy models) while increasing resident satisfaction and retention to all time highs
- And more!
But there’s still more! As it turns out, healthcare is another massive, fragmented vertical burdened by communication friction and labor shortages. Specialty practices are overwhelmed with calls, forms, scheduling needs, and follow-ups. Hold times stretch endlessly. Prescription refills and test results are delayed. Responsiveness and helpfulness similarly impact satisfaction and likelihood to become or remain a patient.
As such, Elise has now expanded to become an AI healthcare administrator. She accurately and empathetically handles scheduling, intake, and billing and prescription follow-up, all day without hold times. In specialties like dermatology, obstetrics & gynecology, ophthalmology, and orthopedics, Elise is seeing explosive growth. This is a result of 9 in 10 calls being fully handled by AI, providing more appointments, and better patient access at one-third of the cost.
Cofounders Minna Song and Tony Stoyanov have built a mission-driven, engineering-first culture focused on solving fundamental human needs at scale (and they’re hiring!). Elise is not just transforming operations, it’s raising the standard for how people experience two of life’s most essential services: housing and healthcare.
No one should have to wait hours—or days—for answers about where they live or the care they need. With Elise, those answers come instantly.
We’re leading Elise’s latest financing, and I’m thrilled to join their board.
I’d like to thank Justin Kahl whose insights and contributions have been pivotal in shaping this partnership.
