There’s a new C-level role in town: the CCO, or Chief Customer Officer. This episode (based on a previous event) is all about the rise of this new role, why it’s so important — and what the actual scope and function of the role should be.
a16z’s Matt Levy, partner on the exec talent team, discusses with (CCOs all) Krista Anderson-Copperman from Okta; Allison Pickens of Gainsight; and Hatim Shafique from Databricks why it is that the Chief Customer Officer is becoming more prevalent across a number of different kinds of companies; what the strategic value of a CCO is (and how it’s actually very different from a VP of Customer Success!); and finally, the career pathing of the Chief Customer Officer.
Hatim Shafique is the Chief Operating Officer at Databricks.
The a16z Podcast discusses the most important ideas within technology with the people building it. Each episode aims to put listeners ahead of the curve, covering topics like AI, energy, genomics, space, and more.