a16z Podcast

Embedding AI: The Questions Every CEO is Asking

Zayd Enam, Beyang Liu, Barry Mccardel, and Steph Smith

Posted May 15, 2023

2022 was a breakout year for AI. While machine learning had already been integrated into applications for millions of users, for many, these tools still felt like their first real-world encounter with AI.

As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. They are also considering important questions around data privacy, competition, cost, accuracy, and speed.

In today’s episode, we talk with Cresta, Hex, and Sourcegraph, three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these CEOs are navigating the complexities of this new superpower.

Show Notes

00:00 – Introduction

02:51 – How AI can enhance customer service

08:26 – Using AI to shape data and analytics

09:33 – Solving the challenges of contextual understanding

12:01 – Giving AI the right information and context

13:31 – Tools that help build language Models (LLMs)

15:39 – Building open source tools

18:40 – Constructing prompts

22:26 – How do you differentiate?

23:48 – Customization as a moat

25:26 – Privacy challenges

29:14 – Language models and search engines

30:41 – Cost and pricing of models

32:48 – What does the contact center look like in 2028?